Refunds & Cancellation

Cancel from the subscribe page while signed in, or email customercare@dfw-ai.com and we will do it for you the same working day.

There is no cancellation fee, no notice period, and nobody will try to talk you out of it.

Your access continues until the end of the period you have already paid for. Cancel on day three of a month and you keep it for the rest of that month.

Within 30 days of your first payment, ask and we will refund it in full. No reason needed.

A renewal you did not intend — you meant to cancel, or you did not realise it was recurring — tell us within 30 days of the charge and we will refund it.

After that, cancelling stops the next payment rather than refunding the current period. If something has gone genuinely wrong, email us anyway. This is a small business, not a call centre.

Some courses are one-off purchases rather than part of the subscription. If a course is not what you expected, tell us within 14 days and we will refund it.

We do not run a stopwatch on how much you watched. If you have worked all the way through a course and then ask for the money back, we may decline — but we will say so plainly rather than quoting a clause at you.

Cancel a paid seat more than 48 hours before the class and we refund it in full. Inside 48 hours we cannot, because the seat has usually stopped anyone else taking it — though we will gladly move you to a later date instead.

If we cancel or reschedule, you always get a full refund or a seat at the new date, whichever you prefer.

Our free community workshops cost nothing, so there is nothing to refund.

Scam Shield, the Life Skills guides, the free video lessons and Levels 0 and 1 are free and always will be. Nothing to cancel, nothing to refund.

Email customercare@dfw-ai.com or call (817) 668-5263. Tell us which payment and roughly when — we can find it from your email address.

We process refunds within two working days. Your bank then takes its own time, usually five to ten days, and the money returns to the card you paid with. We cannot send it anywhere else.

A failed renewal does not lock you out. Your bank is retried for about two weeks and you keep full access throughout, because a declined card is usually just an expired one.

We will say so on the subscribe page so you can fix it. If it never goes through, the subscription ends and you are not charged.

If you think a charge is wrong, please email us before disputing it with your bank. We will almost always just refund it, and it is faster for you than a dispute.

If you do not recognise a charge at all, say so — that is worth looking into properly, and it is rather our subject.